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Customer Review

on November 22, 2012
Very excited about getting this iPad case. Allows me to travel light for day trips without my laptop. But, after only 3 trips the male end of the latch broke. It seems it cannot handle frequent openings and closings. Sent STM a request for replacement (nice they have Lifetime Warranty) of the male latch. But, no response nor acknowledgment of my online request after one week. I have other cases, luggage, and gym bags with similar plastic latches for many years with hundreds of closings with no problems. I bought the STM Velo (which is really nice too) after being impressed with this Scout 2, but the lack of good service and quality latches is very disappointing.

UPDATED: added a star for customer service finally came through. They sent me 3 replacements clips.
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