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Customer Review

on August 12, 2010
I purchased the DP-50-03, which is identical to this model, though with a slightly larger capacity. It worked for one summer season (2009) and this year when I attempted to use it at the beginning of summer, it did not work. This was literally 12 months and one week after I purchased it.

I spoke with Soleus customer service, and while they were fairly cordial, their response was "sorry, nothing we can do. Your unit is out of warranty. You should take it into an A/C repair shop". I also wrote a letter to the company president but never received a response.

So basically, I paid for a unit that worked for approximately three months, and will now have to pay another ~ $100 to attempt to fix it, with no guarantee that it will be fixed.

I would not recommend this company nor their products.
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