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Customer Review

on November 26, 2012
I recently purchased this Gaterway DX4860 desktop and found it simple to unpack, and connect. the wireless system functioned easily and all of my hoome network connected flawlessly. I ran into problems with Windows 8 when i tried to set up my e-mail accounts. I contacted my internet service provider and they told me they have had problems with windows 8 because it requires a domain name and they cannot find anything it will accept. I looked at the documents that came with the computer. They list an 855 number for free diagnostic help. On the Gateway website they have an Outlook help link, that also provides the same 855 number. I called the help number twice. Both times before I could describe the problem I was having, I was informed that I had too pay for any assistance. I pointed out the web link stating free analysis, but again before I could finish asking what the free analysis included, I was told they were well aware of everything on the website and that they charge for any assistance except for a problem with the hardware. Assistance from Microsoft was not much better, and the forum answer was "good luck trying to figure out the domain name" others have the same issue. My only E-mail suggestion was to create new web mail acconts using google, hot Mail or a couple of other choices. Although I did not spend much time learning the Windows 8 changes, I did notice that using a mouse to scroll across the monitor, hung up and at times I would get only 1/2 of an icon visible. I returned the computer, and opted for a Dell with Windows 7. Dell does offer assistance on a new computer and seem to understand the value in customer service, Windows 7 works well and I will wait for Microsoft to roll out improvements to Windows 8
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