308 of 323 people found the following review helpful
bag broke after usihg 2 times/very poor customer service
, June 9, 2009
This review is from: WORX TriVac WG500 12 amp All-in-One Electric Blower/Mulcher/Vacuum (Lawn & Patio)
After the second use the zipper on the bag broke. Contacting customer service has been a nightmare. They don't answer the phone and a machine asks you to leave a call back number, which they say they will return in 24-48 hours, never happened. Finally after 2 weeks I finally got a hold of someone. They would not provide me with a phone # that was not a 1-800 number or physical address for their company or let me talk to a supervisor (said they were all busy on other phone calls. They did consent to replace the bag, but I am not sure this is a good idea if their customer service stinks. Seriously considering returning the whole unit.
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