40 of 43 people found the following review helpful
Terrible Product, DO NOT BUY!!!
, September 23, 2011
This review is from: Levana Safe N'See Digital Video Baby Monitor with Talk-to-Baby Intercom and Lullaby Control (LV-TW501) (Discontinued by Manufacturer) (Baby Product)
We bought a babyview20 for our first child and loved it. I then bought this monitor for our new baby. It has been a nightmare of back and forth with Levana. The battery life is terrible. We were getting less than 2 hours. So, they sent another battery and I ordered an extra base. Within a week the monitor completely died. It's really difficult to contact them as they only take calls during business hours Monday through Friday and I travel a lot for work.
So, after a number of calls I finally got them to send a complete new monitor and requested the babyview20, not this one thinking it would be better. They agreed to cross-ship it (which was nice) if they could charge my card for a new one. So, they charged me $199 + $12.50 for ground shipping. It's currently going for $139 on amazon. So, not only did they charge me more than it's selling for, but then they charged me for shipping AND they shipped it via ground which took forever. Just what you need when you have a new baby.
New monitor arrives, battery is completely dead. I emailed them about it as it was the weekend and never heard from them. So I finally found a time in my schedule when I could call them before 5PM. I got their after hours service at like 4:30PM EDT and they said they couldn't do anything except pass on the message. So I get an email from them a few days later asking for my return number. I replied within 30 minutes but never heard anything. So I called again and finally got through and they've agreed to send a battery within 5-7 business days. I asked (demanded) that they overnight one but they refused.
Did I mention that about a week ago the monitor just started playing music on it's own which completely freaks out my 3 year old when he's sleeping? I thought one of my family members had just pushed the button until I was in my sons room getting is laundry and the music started playing. I was the only one home and I checked the base and it was on the mantel downstairs and turned off. I thought it was just a one-time glitch until my 3 year old kept waking up wailing a few days in a row. Here the music was randomly turning on throughout the day. So, I took apart the camera and disassembled the speaker.
We have a 3 year old and a new-born. We have enough headaches and stress in our life. I don't need anymore, especially not from a device that's supposed to make it easier. Do yourself a favor and shop for another brand.
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