2 of 2 people found the following review helpful
Mine was a lemon & returned,
This review is from: Iomega eGo Helium 1 TB USB 2.0 Portable External Hard Drive 34820 (Silver) (Personal Computers)
Mine was failing the first day. It makes a clicking noise and then my lap top warns that I've "disconnected the device impropperly" but I've touched nothing. After failing, it eventually comes back around on its own, and is recognized. Day three it was still doing this, & the clicking sound during failure was getting louder.
Customer support. My product was under warranty on day 3, and I could chat with iomega tech support who told me this product needed to be replaced. It was not nice that I would be charged $25 to do the shipping. They built the faulty product, why am I the customer out $25?
Amazon was great - giving me a full refund on the Iomega hard drive and the travel case I'd bought for it (since I won't need that now). And their return shipping was only $8.25