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Customer Review

8 of 10 people found the following review helpful
3.0 out of 5 stars Warranty Service is Horrible, September 18, 2012
By 
This is a great projector for the money. 1080p and super bright when you need it to be. Bulb life is also great. I have put almost 1500 hours on it, and it hasn't even started to dim.

Be warned that even though it has a three year warranty, their warranty service is horrible. I understand that there can be lemons, and things happen, but I have had to send the projector back twice. ViewSonic will not pay for shipping to them, so I have spent over $100 in shipping for a $900 projector (UPS's insurance will only protect against loss unless they pack it in their materials). In addition, the 'average' repair time is 14 business days, not including shipping to or from. In my experience, it was a little over a month to get my projector back. I called to complain and give them a chance to fix/explain it, but they told me that the repair time and shipping cost was standard across the industry, and that it was normal to take that long. They wouldn't even try looking into it to tell me how much longer it would be.
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