Customer Review

May 25, 2014
Citizen Diplomacy is an unpretentious, factual book that fills a need countless US citizens have experienced but too few of us have handled as well as we might--curiosity about this country, its people, government, business and economy. The world knows too much about us--the media have made sure of that--but, beyond sterotypes, far too little about why we are the way we are.

Citizen Diplomacy is unique in the literature about US culture in that it is organized around seventy of the questions we have heard over and over again from international visitors and colleagues. People want to know about--though they are often afraid to ask--such topics as:
• Can’t American parents control children?
• Why do you put the elderly in homes for the aged?
• How can you have so many homeless and unemployed in such a rich country?
• Why are you so against socialism? Isn’t it far more humane than capitalism?
• Why does the US train military dictators?

Citizen Diplomacy contains ample and honest treatments of each question. In addition, it provides good advice on how to listen to and personally respond to queries that, especially coming from “outsiders, are likely to “push our buttons” as US citizens.” Living in the diverse US there is certainly a greater variety answers to the questions posed than this short book could provide. Nonetheless, it informs us well and sets us to the task of personally digesting and handing on our “American” experiences to others.

The reader does not have to go abroad to use the data and the wisdom found in this book. The world comes daily to the US in the form of visitors, business colleagues, workers and immigrants. They ask the questions that Citizen Diplomacy discusses and are looking for a native who is willing to understand and respond non-defensively.

Perhaps the seventy questions seem so poignant because they are our questions as well. They highlight the unresolved dilemmas that challenge the world’s oldest democratic government and its people.

Citizen Diplomacy, as its new title suggests, is a culturally sensitive update of Citizen Ambassadors (1983). More than its predecessor, however, it forces us to look at our own culture as we try to find ways of explaining it to others. If the antidote to Ethnocentricity is not just knowing the others, but, more importantly, comprehending ourselves our values and our paradoxes, Citizen Diplomacy is strong medicine for stay-at-homes as well as travelers.
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