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Customer Review

247 of 270 people found the following review helpful
5.0 out of 5 stars FIXES for ATT and wifi GLITCHES!, February 23, 2012
This review is from: PlayStation Vita 3G/Wi-Fi Bundle (Video Game)
With the 3G launch, get ready for overwhelming ATT website access issues! Here's the problems and their fixes:

1. When you first power up, the getting started screens will take you through the normal language, location, time etc. stuff. DO NOT sign up for ATT 3G in this initial setup! Decline and click "sign up later." If you don't, you'll go to the overwhelmed ATT website, and suddenly your input will start delaying, then, the screen will freeze with black or blue death.

Fix: The blue-glowing playstation button is a combined escape and control-alt-delete. If it doesn't clear the freeze, hold the power button for 5 seconds, wait a second or two, then hold it again for 5 seconds and you'll get the setup screen again. This time DON'T sign up for ATT OR the PS3 network. Finish the setup, DO NOT opt into the PS3 network at this stage (Sony has now changed the name of this network to SEN for smart TV's, but Vita still calls it both) until setup is complete. Once you complete setup, you can go back and opt into ATT (at 14 bucks a month for 250 m) AND sign up for SEN/ PS3 online.

2. Once you get ATT, beware of unplugging wifi.

Fix: Even if you acquired and activated wifi at setup, once you activate ATT, Vita will default to 3G even if you're hot on wifi, kicking your setup wifi off. You have to go back into settings and reacquire wifi. DO THIS right away or you'll be charged by ATT even for setting up PS3 SEN!

3. Missing handshake numbers (IMEI and ICCID).

Fix: If you blow the first attempt to activate on ATT's overwhelmed website, try it a 3am on a weekday, not 11 am on a Saturday! Also, if you blow the first attempt, on the second, the auto fill for your device sometimes won't work, and ATT won't recognize the device because the two long ID's will be missing. In the background, ATT actually checks your location and assigns you a ghost phone number. That's right, your Vita will get it's own number, but until Verizon gets into the act, I doubt that we'll be able to do any phone activities other than on Skype! ATT WILL email the heck out of you, including giving you the ghost number you can't use.

Did you save the box? Numbers not there! Don't despair! Go to settings, system, then system information. The last two numbers (IMEI and ICCID) are stored in your device. These are the two numbers you need to activate the service on ATTs website.

4. PS3 Net.

Just like Facebook, SEN won't accept email addresses that aren't common extensions. So, if your email is, they will first accept it, then kick you off at the end of the tedious number by number input on the little Vita screen. Too bad ATT/Sony didn't include a direct web signup for your PC, but because of device recognition, you have to do it initially through the Vita, unless you already have a PS3 account from another Sony device.

Fix: Just get (or Yahoo, your cable, etc.). Mac users: Sony WILL accept addresses.

That's it for now. I don't have to tell you this is an incredible machine, I own them all to develop elearning products for every platform, and this smokes any other handheld, including the ipad and galaxy 10.1 in real arcade like action. BTW, are there any arcades left, or am I dating myself???

;=) Please vote this helpful if you liked, if not, let me know how we can improve. Also, ask a question and we'll post an answer if you have any other difficulties, and see the first launch bundle for other answers in our review and discussions there.
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Showing 1-10 of 13 posts in this discussion
Initial post: Feb 28, 2012, 8:25:43 AM PST
Onion Eaters says:
with the long list of tips you gave i'm wondering how you gave this 5 stars? please do not misunderstand. i'm neither a fan nor a foe of Sony. i won't be buying this because i still use my playstation (notice i said playstation, not PS1 or some other later gaming system) to play "the italian job" and "soul blade". i'm happy with that. just curious as you seem to be pointing out things that would at the very least knock a star or 2 off of a perfect score. thanks for listening and answering.

Posted on Mar 1, 2012, 1:03:17 PM PST
Shu Liu says:
because the pros outweigh the cons, and most of these cons can be fixed in a software update

In reply to an earlier post on Mar 1, 2012, 1:12:55 PM PST
I thank both of you for your comments! The problems with the launch system have a lot to do with early volume on the ATT site, and Shu is right, there are already patches being done by Sony. We don't love or hate Sony either, we love Amazon customers, and want them to get good deals and be satisfied.

The product itself deserves 5 stars, it is outstanding. The launch problems will likely be temporary, and certainly aren't a reason not to buy. I love that Tom is still enjoying the original Playstation, it shows that with imagination and practice these can be great systems for a long time to come!

Posted on Mar 15, 2012, 5:14:31 PM PDT
It's great that you've carefully posted how people can navigate the minefield of hazards getting started! I'm must the same way in that I want to help people avoid problems I had to go through.

However, I'd also like to know about the PS3 Vita itself! can you add a paragraph or two about the unit and what makes it 5 stars of fun? (Certainly not AT&T's website :P).

In reply to an earlier post on Mar 15, 2012, 5:22:46 PM PDT
Having two screens is a blast. The graphics are outstanding for a handheld. For education folks like us, access to webcast downloads with such incredible graphics makes learning fun.

Posted on Mar 28, 2012, 2:17:21 PM PDT
Last edited by the author on Mar 28, 2012, 2:18:46 PM PDT
M. Rosenberg says:
Don't know how you had trouble setting up AT&T. When you awake the Vita from sleep mode, it will say you are only connected to 3g, but as soon as you try to access any network features, it should switch over to any of your "remembered" networks, if they are available.

Posted on Apr 18, 2012, 11:04:04 AM PDT
Jeanb30 says:
how does this compare with the ps3? im buying one but i want your opinion if you have used both

In reply to an earlier post on Apr 18, 2012, 11:21:40 AM PDT
PS 3 bigger, brighter, more mature, with tons of games, but Vita more features and within this year, many great games. Both are great for what they're intended, and not really in same category. For handhelds, Vita is amazing, for stand alones, Kinect is making waves due to the ability to program it's visual command interface for many applications.

Posted on Aug 12, 2012, 3:38:02 PM PDT
Can one use existing at&t smart phone data plan for PS Vita 3g service?

In reply to an earlier post on Aug 13, 2012, 10:01:45 AM PDT
At and t originally said no that you need the separate plan due to phone number format but promised they would integrate by end of the year. I'd check with AT and T to see if they are allowing it yet, or if not, when if ever!
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