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Customer Review

on November 9, 2007
When considering purchasing this Troy-Bilt gas cultivator last month, I was concerned about the earlier review that cited repeated failures of the recoil starting mechanism. However, because that review was over a year old, I figured that Troy-Bilt would have improved the design by now, and nearly all of the other reviews were quite positive, so I ordered the cultivator. Bad decision. After twenty minutes of use (the cultivator does an excellent job of working the soil), I shut off the machine to clear some debris from the tines. When I tried to restart it, the rope had no spring tension and pulled out to its full length and wouldn't retract. An authorized repair facility told me the spring hadn't been wound tightly enough, so they tightened it and tested the starter several times successfully. I then used the cultivator for a few minutes and assumed the problem had been fixed. Wrong. When I tried to start it for my third session, the starter mechanism failed again in the same fashion. Now I will have to take the cultivator back to the repair facility and hope they will order a replacement part. But even if they replace the part, I don't think I will ever be able to trust this machine to hold up. As an earlier reviewer noted, the Troy-Bilt name doesn't mean what it used to. My father bought me a Troy-Bilt Horse model tiller in the mid-1970s, and I used it extensively for twenty years, then gave it to a friend, who is probably still using it. It's sad that the Troy-Bilt reputation for solid, durable equipment has been tarnished--if not destroyed--by MTD's apparently insufficient commitment to quality.
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