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Customer Review

340 of 353 people found the following review helpful
5.0 out of 5 stars A bit of an issue with Qwest, but Actiontec Service rocks!, April 29, 2011
Verified Purchase(What's this?)
This review is from: Actiontec 300 Mbps Wireless-N ADSL Modem Router (GT784WN) (Personal Computers)
The auto set-up did not work for me. First call was to Qwest. "Sorry, it doesn't support Qwest" was the answer. "Need to buy another one from us." I got the settings anyway, and called Actiontec.
If you're having this problem:
Go to advanced settings.
Click on "IP Addressing - WAN IP Settings"
Select "PPPoe" for #2
Click on Apply

Back to Advanced Settings

Go to "Broadband" tab on the left.
Enter "0" in "VPI" box
Enter "32" in VCI" box
Click "Apply"

And, you're good to go. They had me up and running in less than five minutes.

And now we're running well. Increased speed (20% on both up and down) on all (4) devices. Much better signal throughout the house, and less clutter.

I'm very happy with my purchase. Qwest? Not so much.
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Showing 1-10 of 14 posts in this discussion
Initial post: May 10, 2011 11:19:40 AM PDT
wicozani says:
Qwest DSL support was very helpful to me, as I upgraded to this wireless-N modem/router from my original very old Qwest Actiontec gt701-WG.

The Qwest technician who originally hooked up my DSL service 6 or so years ago had never left me a record of either my username or passcode that he used with the old modem. However, after confirming my identity, Qwest technical support was able to provide me with this information, enabling me to finish setting up this modem and gaining internet access.

In addition, the Qwest agent said that although this wireless-N modem/router does appear on their equipment list, the one thing that they were not authorized to help with was setting up the wireless gateway feature of this unit. However, I'd set up a wireless gateway on several other routers in the past, and this was not difficult. However, I will say that the penetration performance of this Actiontec wireless router is not as good as that of a Linksys WRT54G that I've previously used. It is good enough to establish a connection to my Wii, which is in the lower level of our 2-floor home (the router is upstairs), but my new LG Blu-ray player, also downstairs, is not able to connect to the WAN. I'm looking at several possible signal extender options. Any suggestions?

Posted on Aug 5, 2011 11:29:34 AM PDT
Jim says:
That's exactly the same as what I met. I called the technician in Qwest and had talked to him for 30 mins without any solution. Actiontec gave the answer to change the setting of "VCI" to 32 and it works great!

Posted on Oct 15, 2011 9:58:08 PM PDT
mrT says:
Best. Review. Ever.

When I was picking out the modem I saw your review and knew in advance both that I would probably have trouble with the autosetup, and that Qwest (or in my case Centurylink) support would lead me off into the weeds. Your little config hint in the review solved my problem without having to call actiontek.

Thanks J.Inman.

Posted on Feb 9, 2012 12:20:49 PM PST
Fred J. Lock says:
I too followed your instructions and got it working. Thank you. You saved me from having to call Qwest or Actiontec and that's a very good thing.

Posted on Oct 11, 2012 6:45:54 PM PDT
Z. Xu says:
I followed your instruction above and got the machine working in no time.

Thanks a lot.


Posted on Jan 7, 2014 7:16:52 PM PST
[Deleted by the author on Jan 7, 2014 7:24:14 PM PST]

Posted on Jan 24, 2014 12:20:04 AM PST
Bruce Allyn says:
Thank you. I don't have the modem yet, but I was already anticipating some heel-dragging from Qwest. Very helpful advice!

In reply to an earlier post on Feb 27, 2014 12:46:55 PM PST
cjisanaleut says:
would love to know if you purchased this modem or not. CL just went up another dollar on their modem lease-w/o notice I might add!-so thought I'd purchase my own. Of course, they want me to buy from them at twice the price. No thanks.

Posted on Jul 7, 2014 3:11:51 PM PDT
L. B. Keller says:
Similar: started dropping frequently. Tech support had me change the exact settings an it has worked like a dream ever since. Bravo!

Posted on Jul 13, 2014 3:29:53 PM PDT
cjisanaleut says:
I tried following your suggestions, as I had all the information from the original set up, but I'm still stuck! cannot get they system to accept it. any ideas what I may be doing wrong? I want to get away from Century Link (formerly
Qwest) as they've raised the rates on their modems by $1 twice now since February.
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