I had the good fortune to have the writers as lecturers at a recent short course at Harvard. This book was as good as their classes. One of the most readable non-fiction books I have come across in a long time. The subject is dry but the book relates the learnings to real life negotiations that most of us are already aware of. Its witty (yes really !) and I have found it of tremendous use. AlthoughI would recommend reading from cover to cover you can skip to the chapter about negotiating with crazies (which I did out of desperation) if you need to.
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