10 of 10 people found the following review helpful
USB Cable NOT Included!,
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This review is from: Canon PIXMA iP4920 Premium Inkjet Photo Printer (5287B002) (Office Product)
Overall it's a nice printer. Very sleek and easy to use. The inkjet disc printing is an excellent feature for the price. However, Canon fails to advertise that the REQUIRED USB cable needed to connect the printer to your computer is NOT included in the box. Nowhere on the packaging or the Amazon page (that I saw. I looked twice.) is it mentioned that the necessary cable is left out of the box. It wasn't until I had it unpacked, plugged in, ink cartridges installed, printer heads aligned, and the drivers installed on my computer that I read on the enclosed instruction book that the USB cable was not included. It's only a $2-3 cable on Amazon, but this is false advertising at it's worst.
On the Amazon item page, it indicates that the printer communicates to the PC using a "high-speed" USB cable, but nowhere does it mention that this cable is not included. I would not care so much if it were advertised on the order page. It would be a little cheap and ridiculous even then, but at least I wouldn't have to wait FIVE MORE days for the cable to arrive. I didn't set up the printer until I was ready to make a label for a DVD I was about to put together, but now I HAVE to wait for the USB cable that Canon decided to shirk on. This is a poor business decision and I sincerely desire that Canon has gotten and will continue to get an infinite supply of angry emails over this small, but oh so necessary debacle.
In short, sell what you advertise, Canon.
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Showing 1-3 of 3 posts in this discussion
Initial post: Jun 15, 2012, 2:52:01 PM PDT
Allen Mather says:
I'm not surprised the USB cable isn't included: I've seen very few printers (inkjet, laserjet, home or office use, etc.) that DO come with a cable.
Posted on Jun 22, 2012, 4:01:26 PM PDT
Russell Troyer says:
I wish I read your comment before ordering for I was left in similar predicament. Only difference was I didnt want to wait for $2 one online so I went over to radio shack where they charged me $15 bucks plus tax for their cheapest one. Oh what a jip, couldnt believe cannon would sell you something you cant use out of the box.
Posted on Jun 30, 2012, 10:02:22 PM PDT
Last edited by the author on Jun 30, 2012, 10:03:50 PM PDT
To be fair, Canon/Amazon does list 'What's in the Box', and the USB cable is not listed.
Many older printers and other devices had one end of the USB cable permanently attached to the device so you couldn't remove it to use with another printer or device, but if you are replacing a printer with a removable USB cable, you can use the old cable with your new printer. Also, if you have any other USB devices with a removable USB cable, you could temporarily use it for your printer until you order and receive a new one.
Manufacturers who still supply a separate USB cable with a new device include only a short 3' to 4' cable which is not long enough to reach anywhere, at least in my office area. USB isn't going away anytime soon, so order a few inexpensive, no-tax cables in various lengths so next time you will have them and be able to organize/reorganize your work area without being limited by a useless token 'included' cable.
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