This review is from: SquareTrade 2-Year Camera Protection Plan ($1000-$1250) (Electronics)
In march of 2012 I purchased a Kodak Playsport ZX5 waterproof, dustproof, shockproof pocket camera. I imagined an accident in this poor cameras future, so I purchased a SquareTrade warranty. We used this camera while swimming, riding dune buggies in the desert, taping concerts, parades, cruising, car shows, weddings, etc. All kinds of occasions!
We got a solid 7 months use out of this excellent camera!! Absolutely beautiful pictures and videos in daylight.
We loved this camera! I may buy this exact camera again but I'm hesitent because the battery can't be replaced. So when the battery dies... the camera is dead. It does have a short 1.5 hr recharge cycle, but by that time... "the partys over".
After a few months of use, the camera developed a glitch in that it would occasionally power up and all functions would freeze. The camera would become completely unresponsive to ANY command. Including power off. So I would have to let the battery die and after recharging - she worked perfect! Weird huh? It only did this a few times. We just never knew when it was going to happen.
Then the latch on the door jammed. So bad, I had to use a screwdriver to pry it open. The plastic covering on the latch is not made for this kind of pressure, especially with a hard screwdriver. It eventually cracked the plastic.
Although amazing enough, the latch STILL sealed tightly! The camera was still water, dust, and shockproof.
The camera was never dropped or abused. It was definitely used often. But it became undependable and awkward.
So I called SquareTrade and told them the story you just heard. They were instantly understanding and sympathetic to the situation. Very patient and accommodating! I was actually very surprised by how comfortable it was working with SquareTrade! They quickly decided, in consideration of the cost of the camera vs the cost to repair it, they would provide a full refund of the original purchase price, plus!
They provided a shipping label, I sent them the camera, and within just a few days I received my refund check!
Amazing! I actually hated to give up this camera. But now, I can by another. Thank you SquareTrade!
I have a number of warranties with SquareTrade. I am absolutely confident they stand behind their promises.
No hassle, no sarcasm, no games! Just refreshing results.
Thanks again SquareTrade.