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Customer Review

1 of 1 people found the following review helpful
2.0 out of 5 stars Blue Ray Issue?, November 1, 2012
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This review is from: Madagascar 3: Europe's Most Wanted (Two-Disc Blu-ray/DVD Combo + Digital Copy + UltraViolet and Rainbow Wig) (Blu-ray)
Anyone else having an issue with the Blue Ray not working? The DVD works no problem, but I've tried two different copies (returned our first)of the blue ray in our blue ray player and it gets stuck after the initial load screen. It isn't our player because I've tried some other blue rays and they work fine.

If it wasn't for this issue I'd rate this product 5 stars. The movie starts a little slow, but the middle and end are worth the wait.

Update - Ok everyone having this issue I have figured out a way to fix it. I downloaded the lastest firmware for my blueray player (there was an update in July). Created an update CD, updated, and low and behold now the blue ray works.
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Showing 1-6 of 6 posts in this discussion
Initial post: Nov 1, 2012, 1:44:12 PM PDT
Last edited by the author on Nov 1, 2012, 1:45:38 PM PDT
YY Sing says:
Yes, I am on my second bluray disc as well and it does not work. It shows a shot of Marty and then the Dreamworks boy in the moon and that is it; the movie does not play at all. It is not my player because other bluray disks work fine.

Posted on Nov 6, 2012, 5:42:03 PM PST
Fiji. says:
same problem here. bluray 3D & dvd works fine except the bluray disc. ordered twice same problem

Posted on Nov 15, 2012, 6:22:06 PM PST
Marachelle says:
Hmmm....Exactly the same issue here with the blu-ray. DVD plays fine but blu-ray loads to Dreamworks but then screen goes black and just sits there. I am on my second one also. Sounds like there was a bad batch! Guess I will be going for #3.

In reply to an earlier post on Nov 16, 2012, 2:16:27 AM PST
Chad says:
Mara - I would try to update the firmware on your blueray player. That fixed the issue for me. They must have used a process which requires updated software to read. You can get the firmware update from the maker of your blueray by either 1)downloading the update and burning it to a CD 2)If the player is connected to the internet you can update directly off the vendor site 3)You can request an update CD be mailed to you from the vendor

In reply to an earlier post on Nov 16, 2012, 2:04:54 PM PST
Marachelle says:
Thank you Chad....I will try that and let you know.

In reply to an earlier post on Nov 18, 2012, 10:55:40 PM PST
Marachelle says:
Thanks again Chad....that worked! Plays great now!!
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