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Customer Review

34 of 43 people found the following review helpful
1.0 out of 5 stars Could not be more frustrated, August 25, 2012
Verified Purchase(What's this?)
This review is from: Rosetta Stone Spanish (Latin America) Level 1-5 Set for Mac [Download] (Software Download)
Admittedly this is not a review of the product, since I CANNOT ACCESS IT. I downloaded it a few days ago, tried 3 times to install and run it on my own, then spent a few hours on the phone with Amazon. They couldn't figure it out, so they sent me to Rosetta Stone. Spent an hour on the phone with Rosetta Stone, they couldn't figure it out. They told me they had to "escalate" the issue and send it to someone else - and those people won't be around till tomorrow. I said that was unacceptable. I purchased the product on Thursday, it was supposed to be immediately available - it's now Saturday and I still can't access it. I need to be using the product for work. This has been an extremely frustrating process and to say I'm unsatisfied with the product would be an understatement.
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Showing 1-2 of 2 posts in this discussion
Initial post: Jan 29, 2015, 6:51:24 PM PST
Clark says:
Did you ever get it to work? If so, what did you think?

Posted on Aug 11, 2016, 10:17:51 AM PDT
Whimsey says:
I just finished reading several pages of negative reviews of Rosetta Stone. I was seriously getting ready to buy it, but after reading all these caveats have decided not to. THANK YOU EVERYONE. I will not even think about buying anything on Amazon in the future before reading ALL of the reviews. The customers are the honest ones. THANK YOU, THANK YOU, THANK YOU.
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