I could not download my digital copy onto itunes, which prompted me to read the reviews here. I was so frustrated to learn it was not user error, and would not be able to download onto my chiilds itouch. This purchase was made for that specific reason. We immediately contacted Ultraviolet support. At first it did not look good as we were given a "ticket #" and told we would be contacted via email. Well, much to our surprise we received a response within the hour. They understood the issue and want to rectify the problem and make sure the customer is satisfied. They offered to send us an itunes code to download a digital copy immediately. We did have to first reply with our original redemption code found in the dvd insert. Upon doing so, we received a response back from them within 5 minutes, giving us our itunes code. I am not sure if this will solve everyines issues, but hopefully it will please a majority of those upset by this issue.
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