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Customer Review

on August 5, 1998
Quit running around to management seminars and reading the latest book to gather loose tidbits of Deming's work floating around often bound together with very bad advice, advice that can be the ruin of your company. Find out the origin of the most effective management practices out there. Discover the ideas in their entirety which are making our workplaces successful and productive and adding quality to our lives.
In recent years the Japanese utterly eclipsed our efforts in the personal electronics and automotive industries. How did they go from the butt of jokes about quality to their current reign? Aguayo explains in his straightforward, readable introduction to the work of W. Edwards Deming just what he taught the Japanese that allowed them to achieve such unimaginable success in these fields. He explains the principles of management and manufacturing that American companies have largely ignored to their peril.
Unlike hundreds of other management gurus, Deming wa! s not just spouting platitudes and basing his claims solely upon "case studies" (which amount to unsolicited testimonials). He was a physicist and statistician, a scientist who was able to put his testable and verifiable groundbreaking theories into practice with many companies, first in Japan and later in the U.S. His approach to management is unparalleled in its vision, scope and practicality. This approach finds its roots in continuous improvement with the ultimate goal of creating a product or sevice of quality, and doing so in an environment that allows workers to experience satisfaction in their work.
You will find watered down versions of Deming's teachings floating about the business management world, but these out of context tidbits won't be effective in the same way as implementing the "profound changes" Deming taught. Be an insider.
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