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Customer Review

18 of 22 people found the following review helpful
5.0 out of 5 stars Horrible that you need it, Amazing that you have it., December 2, 2011
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This review is from: SquareTrade 4-Year Computer Protection Plan ($2000-$2500) (Personal Computers)
I've had the Warranty for almost two years now - and thankfully had no need for it until last week. Due to an unfortunate mix of my lack of grip and the existence of gravity - my iPad lost a fight with a tile floor. The process for receiving a replacement/funds is so easy it hurts my brain to wonder why other places make it so hard. I work in the IT field, so I'm used to having to call four people and fill out 12 forms just for a replacement part - let alone a full replacement or refund. All I had to do was log onto the website and fill out a few fields - and my request for repair/refund was sent. Next, they emailed me an overnight UPS label - I packed up my iPad, and away it went. Within two or three days (it was right before Thanksgiving that I sent it in) I received notice that they received my iPad, and that low and behold it was too old to fix - so they would simply credit me an Amazon gift card for it's original worth (not what you could buy it for on Craigslist - which is substantially less) - you decide when you submit the form what method of payment you would prefer - since I am a Prime member on Amazon and order entirely too much from here, I figured that would be my best bet - but you can also request a check for repayment if you prefer. Honestly, I bought the warranty as a hedge - just in case (largely expecting to break my iPad years ago if it were going to happen at all), but now I view it as an essential purchase. Seriously, save a few hundred and get one of these with whatever device you're purchasing.
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Showing 1-2 of 2 posts in this discussion
Initial post: Dec 16, 2011 12:41:15 PM PST
This warranty company paid you for accidental damage? I do not see that in the summary of coverage. Your thoughts?

Posted on Sep 5, 2013 9:22:25 AM PDT
John Barbell says:
Find it interesting that this is the only review you have given of any products purchased on Amazon.
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