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Customer Review

on June 16, 2009
"Emotional Intelligence 2.0" is the second edition of a soft skills/career development book. Your EQ (emotional quotient) is the foundation for a large number of soft skills including flexibility, time management, trust, anger management and change tolerance. The book focuses on four areas: self awareness, self management, social awareness and relationship management. Each is illustrated with a scenario showing a good and bad example.

The book comes with an online test. It was basically two pages of questions asking you to rate yourself in various areas. I found it accurate in terms of what I know about my own soft skills strengths and weaknesses.

Some other things I liked about the book
1) It's small enough to fit in a large purse - making reading convenient.
2) The grouping of techniques and tips by area.
3) A large number of concrete things you can do to improve your soft skills.
4) The fact that each technique is only 2-3 pages - making it something you can read in the morning while having breakfast and focus on for the day.
5) The book was quite up to date - the Hudson River miracle plane landing in NYC (of only a few months ago) was one of the examples.
6) Emotion being listed as a sixth sense.
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