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Customer Review

on October 19, 2012
I WILL NEVER EVER BUY A WARRANTY FROM THEM AGAIN. This was literally the worst experience I have ever had with a company. At first everything was going great I cracked my Ipad screen and filed the claim the same day sent it off two days later and was really happy with how things were going. Everything was speedy and fast. Then once I got it back the issues began. The screen would randomly stall or random buttons would push but it was very intermittent and not a very big problem, so I let it go. Then all of a sudden the bottom section of the screen stopped working. I really just thought it would start working in a couple days and it was only the very bottom row of icons anyways so I left it alone. About a week after that the screen started going berserk, it was as if someone was continually tapping on the screen. So I call them since this was obviously an issue with the repair that was done and the lady I spoke with barely spoke English and was incredibly rude to me. When I asked to talk to a supervisor I was told there wasn't one there, as it was Sunday so she told me that a supervisor would call me back the next day. When I asked her when or if I could expect it at a certain time she told me it was whenever they got to it and left it at that. So I ended that call and waited the next day for a call from a supervisor which never happened. At this point I really didn't care anymore and just wanted my ipad to be usable again. However, I never received any email confirming the claim that was filed for me or a shipping label like I received the first time. I waited a week and after still receiving nothing I called again this time I got a guy and he told me that my claim had been "accidentally" closed. After how rude the first lady was to me I have serious doubts that this was an accident. So he told me I would be getting the shipping box in a couple days. So I received the box and packed up my Ipad and sent it off the next day. Not sure exactly what the date was but it was somewhere around the 1st of October I think a little bit before. The shipping box was directly to United Camera which I assume does the repairs for Squaretrade. I got an email on Oct. 8, that my device was received and was being repaired. This included an order number and a link to check the status. The repair time is supposed to be 3-5 days. 11 days go by and I hear nothing. Then today I get an email from Squaretrade saying they JUST received my device. 3 WEEKS AFTER I SENT IT AND ALMOST 2 AFTER I GOT AN EMAIL FROM THIS OTHER COMPANY. So I call them for the third time and I talked to a guy who gave me basically no information and all he could say was that he didn't know when it would be shipped back to me. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE. EVER. So thank you Squaretrade for your "excellent" service.
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