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Customer Review

on June 29, 2012
I've had two Acer laptops, which have been telling about Acer as a company. The first laptop I purchased when Acer was just starting out, selling laptops. It was a superb computer for the inexpensive price. So after a few years of heavy use when it went out I decided to purchase another Acer (February 2012) until I could purchase a higher end desktop (March 2012).

This second laptop went out after THREE months of minimal use as most of my computing is now done on a desktop. I sent the computer to Acer after literally scouring their website for a method to contact customer service, which should of been a sign. This computer was in superb physical shape when sent out, its only issue? Something had gone amiss with the OS and had the blue screen of death followed by a black screen.

Couple days after shipping it out, Acer informs me my nearly new computer (which has never been dropped or moved more than a couple feet on a flat surface) was sporting a crack and repairs would cost $99.00 on a $248 computer. I refused to pay 99.00 and requested it be sent back. What I received, I can hardly believe is the same computer I sent to them. Keys are missing or busted, it had a nasty crack down the side, was covered in dust and some unidentified grime. Oddity of the situation is that Acer sent me photos of the USPS box I sent it out in and it was in grade A condition. The box I received it back in from FedEx was in excellent condition, too (not to mention the computer was shrink wrapped).

So, if the computer left me in excellent condition and nothing got crushed in shipping, however did all this damage happen? Furthermore, it was all classified as "customer caused physical damage"? And, for all those missing keys and dust, that certainly didn't get in or out after it was shrink wrapped for transport.

Think twice before you buy anything from Acer or have it sent in for repairs. You're either on your own to pay for phony damage claims or left with a piece of tattered junk for rebuking them. If you're still not convinced, look at the BBB and take note of their comments regarding the copious amount of claims made by customers regarding the extensive physical damage claimed by Acer upon arrival or what was noted after the product had been shipped back. Which, I quote: "Consumer complaints received by BBB allege this company sells defective merchandise that they have to return for repeat repairs that are costly and inconvenient.

Consumers also complain that when they ship their computers to the company, their merchandise is often returned to them with physical damage.

The company responds by stating they are not aware of any pattern suggesting defective merchandise sales requiring costly repairs or physical damage of merchandise returned after repairs. They say the original owners of their products receive an inherent manufacturing warranty period for their Acer merchandise. Within that warranty period consumers can also purchase an extended warranty to add to the initial manufacturer's coverage. Out of warranty repairs are made at a charge. The company also states they have very strict and safe packing practices and use reputable national shipping carriers for their return shipments. All products are packed in new packing boxes."

Problem is, shipping is obviously not the issue Acer. It is the company manhandling products to void warranties for extra income.
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