Mastering Excellence: A Leader’s Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success by Robin L.Lawton could probably best be described as In Search of Excellence with feet.
Many of us have been a part of what is often called “management du jour”. You know, someone in the C-suite plays golf with a business consultant who is now certified in some sort of program like Six Sigma, ISO 9001, etc., and the next thing you know there are company meetings taking place constantly.
Shortly after that, posters go up and everyone in the company gets a binder with a logo on it that matches the posters. Then, everyone gets pins, pens, and tote bags with the logo.
It all ends with everyone holding hands and singing Kumbaya.
Mastering Excellence and the C3 approach isn’t like that. C3 actually makes sense. When was the last time your company implemented a new management objective that made sense?
Mastering Excellence is well-written. It is an entertaining read with lots of things you did not know that you did not know.
This book has some humorous parts, too.
If you are in leadership, you will want to read Mastering Excellence. It is the first volume in a two volume series. You will learn a great deal about how to really improve your company, from the customer’s perspective. Isn’t that what good business is all about?
We give Mastering Excellence all five stars. We think you will, too.
We were sent a complimentary Advance Reading copy of this book. We are under no obligation to write any review, positive or negative.
We are disclosing this in accordance with the Federal Trade Commission's 16 CFR, Part 255.