Arrived promptly and was much easier to install than I had expected. Most of the components came pre-assembled. All parts were of very high quality and the instructions were easy to follow. A very small amount of water in the first three filter stages showed that they had indeed pressure tested it for leaks before sending it out. They provided a full-color step-by-step instruction booklet. I installed my unit in the basement, between two 2x6's directly below the sink area. It was easy to two drill 1/4" holes straight up so that I could feed the lines to the faucet and to the reverse-osmosis drain to the under-sink connections. I was able to tap a plumbing line in the basement to source the tap water supply. I did have a question regarding the connection to the drain line. Before or after the P-trap? (Answer: Before.) Customer service was prompt in answering the phone, very knowledgeable, and located in the USA.I also purchased a kit from them to send purified water to my refrigerator. The parts in the kit made it easy to hookup. I would definitely recommend this vendor and product to a friend. Yes, the water tastes great! Much better than our tap and free from the pollutants that the city (Charlotte) doesn't remove.
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