I purchased this dvd player for my 5 year old grandaughter. The family was traveling 14 hours to come home for a vacation and I thought this would be a great diversion for a little one. The product however was defective upon arrival. After one very painless call to customer service, a new one was shipped out the same day. My grandaughter enjoyed watching her movies on the trip home and this made the trip much more enjoyable for all. Thank you for your great customer service.