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Customer Review

98 of 104 people found the following review helpful
5.0 out of 5 stars Great all purpose laptop, August 12, 2012
Verified Purchase(What's this?)
Excellent all purpose laptop. Extremely quick for all everyday tasks including surfing, email, basic games, etc.

The touchpad can get a bit troublesome with the multigesture support but you can go into control panel and shut off certain aspects of it.

Great built in features including webcam, hdmi port and card reader make this laptop very versatile.

Stays very cool and quiet compared to much older dell machine that it replaced.

The one place it may lack is gaming as it uses integrated intel hd 3000 graphics. But if you're into hardcore gaming,
chances are you're spending double on a machine with discrete graphics and not looking at this.

For the price, this is an excellent buy.

EDIT 8/31/12: Have been experiencing a problem where I would plug in the A/C power and the battery indicator would tell me "plugged in, not charging". Called HP for support for the battery issue, and even though the service was excellent with remote access, the issue has not been resolved. I will try returning it to Amazon and exchanging for same model. I do really like the laptop otherwise.
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Showing 1-7 of 7 posts in this discussion
Initial post: Sep 1, 2012, 3:28:54 PM PDT
I have the same issue where the cpu will tell you "plugged in, not charging" but I think that's how it was build. It's actually charging the battery but I hope this helps.

In reply to an earlier post on Sep 6, 2012, 11:18:26 PM PDT
jpr says:
In some cases that's actually normal. Some laptops let the battery go down a bit before charging in order to better maintain it. Other times it can be caused by one of two things:

1. The battery temperature is too high. This is usually the result of setting the laptop on a soft surface like a quilt or carpet or pillow that holds in the heat and also partially blocks the vents on the bottom and/or sides.

2. The AC adapter can only put out so many watts, and if the system is using more power than usual (for example while playing flash games or other CPU-intensive tasks) it might continue to run from AC but not have the extra power to charge the battery at the same time. In that case putting it to sleep will likely allow it to start charging.

Also, ensure the fan and internal heat sink stay clean to avoid the system running too hot:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01657439

If none of the above, it sometimes is actually a battery starting to go out, but that shouldn't normally happen for at least a year or two unless the battery is used very heavily. There should be a battery check utility on there to verify.

In reply to an earlier post on Sep 7, 2012, 12:11:38 PM PDT
The computer was 3 days old. Battery utility was utilized and nothing wrong with the battery. It did it with sleep on and/or off, turn on/off hard drive, etc. I tried all the various settings and it still did it. With it plugged in and the battery in, plugged in and no battery, etc. HP tech said it was hardware related.

In reply to an earlier post on Sep 7, 2012, 12:59:23 PM PDT
jpr says:
Perhaps, but I've seen that same behavior on some other laptops that didn't have anything wrong with them. In those cases it meant just what it said; plugged but not actively charging right at that moment and not quite 100% charged either. It would be nice if Windows reported _why_ it's not charging, but it often seems to be either temperature related (it's not safe to charge a Li-ion battery while the battery is too hot), or due to the system deliberately exercising the battery a bit to avoid overcharging. In my MILs case, the battery wasn't draining, but also not charging right then. It would only happen occasionally (usually after she was playing some CPU-intensive Flash game for a while unplugged, and then plugged it in while continuing to play), but some other times it would seem to charge fine. When letting it sit for a while idle, or shutting it down or putting it to sleep (but leaving the AC adapter connected), the battery would still charge up, and then when coming back to use it again, simply say "fully charged." It was never really a problem for her, and a couple years later the laptop is still working fine and the battery still holds a decent charge.

That having been said, I've seen at least one older Compaq laptop that had some kind of hardware failure preventing it from ever being able to charge the battery at all, but that was easy to diagnose since it wouldn't even charge when the battery was low and the system was left overnight shut down and plugged in. They repaired that under warranty.

In reply to an earlier post on Nov 28, 2012, 9:12:43 AM PST
CJM says:
If your HP chargers are like my HP charger, there's a button on the charger you have to push to turn on the charging. There is a green LED and a yellow LED and both have to be on to charge.

In reply to an earlier post on Nov 28, 2012, 9:14:38 AM PST
CJM says:
My HP charger has a charging button that must be pressed and both LEDs must be on to charge the laptop. If you unplug and plug the charger, you have to push the button when reconnecting to the laptop for it to charge.

Posted on Sep 28, 2014, 5:32:55 PM PDT
N. Wilson says:
. . . Or you may just need to change the battery. They're not always guaranteed to be good upon arrival.
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