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Customer Review

on August 17, 2009
2 months after receiving this TV the screen has gone black. Samsung instructed us to ship it to a service repair center and shipping is the responsibility of the customer. I called UPS and the cost to custom-pack a 32" televisions is 120 $. I called Samsung to request a box to ship it in and they re-iterated, shipping is the responsibility of the customer - but would send me a return label. So now we have an 800 $ television that's going to cost 120 $ to pack for warranty. We've only had it two months. I see from another reviewer that sending it Samsung is no guarantee the television will come back any time soon.

On a related note - up until 2008 Samsung's 32" televisions received free in-home repair service. As of 2009 32" is now considered "small" and must be shipped to the manufacturer for service.

Great TV just don't throw away the box and if it breaks take a deep breath and don't bother calling Samsung for sympathy.

Update September 17, 2009: It's been a month and we still don't have our TV back. We've called Samsung every week since they received it. Today we were told the replacement part would take too long to arrive and they would begin the process of approving a replacement television. This process entails Samsung repair shipping the TV to Samsung corporate. Once corporate receives the TV they can can process the replacement. If our TV is no longer available they will offer us something "comparable". This new phase should take "less than a month".
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