Customer Review

September 27, 2012
Finally, a BPM book that relates to real business managers and is easy to follow and well structured. Coming from the BPM Consulting and training space, I recommend this book to my clients and classes. The book covers all the business and technology aspects that make up BPM. The frameworks,templates, tools and business examples are easy to relate to if you're a BPM practitioner or new to the BPM concept. The author provides a great understanding of how the concepts can be applied in any organisation. The Establishing a BPM Centre of Excellence approach and methodology is actually very innovative and I have not seen any other author provide such a comprehensive understanding of the topic. I strongly recommend this book as you will definitely gain some great new insights and approaches to BPM. For all those looking for tools and templates, the book also provides and illustrates with real examples a great range of them from process analyst tools, to the developing of operating models for business leaders.

Well worth the read
20 people found this helpful
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