45 of 49 people found the following review helpful
Great for the price...,
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This review is from: Lorex LH018501C4WF Vantage 8-Channel Video Security System with 4 Wireless Security Cameras (Black and White) (Electronics)
The cameras work well. Very easy to set up. Software is very functional. Their support is VERY limited. If you have questions about things that are not in the manual (the manual I received didn't match the software) make sure you have PLENTY of time to sit on hold before talking to a tech. The techs know 'the manual' but seem to have very little actual experience with the software. The only negative I have found is that you can't schedule email motion alerts. Once enabled, you receive alert emails even during work hours when you KNOW there's motion. You can schedule recording times. But not alert messages. I suggested to support they add this as an update suggestion. I was told they don't do software upgrades.
But the product itself works as advertised.
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Initial post: Dec 11, 2013 10:37:45 AM PST
Trust me you do NOT want to deal with this company should the system go down. They will not answer the phone until you have been on hold for 1 hour (this is NOT a joke). I purchased this system on 9/5/13. I have had one camera go down, one bad power cord and a lot of high blood pressure trying to deal with this joke of a company. I am not prejudice but you can not understand one word these foreign people are saying and if you tick them off they will hang up on you. Do yourself and your blood pressure a favor, buy another system.
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