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Customer Review

on November 25, 2011
I'm afraid I have to agree with others who have had bad experiences with these pans. Calphalon sent me one of these as a replacement for a Calphalon One Nonstick (what they previously called this line, which, before that, was called Commercial Nonstick) that didn't hold up well in heavy use, but not abuse.

I was shocked to see imperfections in the surface right out of the box, but figured if they were only cosmetic, I'd put up with it (though this never happened with Calphalon "back in the day"). But the nonstick surface has been scratching off when used with soft plastic utensils at medium-low heat.

Maybe there's a lot of variation in quality, now, but these pans (now made in China) are not what they used to be. Not even close. And if you get a bad one, it's really junk! Not remotely the quality that I used to associate with Calphalon.

If they keep replacing every bad pan, they may be able to keep some customers coming back for more, but they'll eventually go out of business. How does the higher profit (bottom line) of low labor cost hold up when the revenue (top line) dries up? Calphalon isn't the only American company making this mistake. The problem is not *who* or *where* the product is being manufactured, it's the level of quality that the company is not getting, but *could* if they were willing to pay for it (I know for a fact that there are outstanding facilities in China that make products that are just as good as products made anywhere else at any cost). This greedy drive for profit will backfire, and we'll all be the worse for it.

Sad to say, I don't buy or recommend Calphalon anymore. I don't know if they really deserve only one star, but I felt it was important to bring the average down as a warning to others.
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