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Customer Review

31 of 42 people found the following review helpful
3.0 out of 5 stars Nice but hard to install, November 9, 2011
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This review is from: Moen DN8408CH Preston Paper Holder, Chrome (Tools & Home Improvement)
I am giving this 3 stars not because of the quality, but because of the bad instructions given. It took me and my fiancee 3 hours to figure out how to hang it inside the bracket. The instructions weren't very clear. After you drill two holes and screw on the bracket, you must know not to screw it on all the way to the wall..there must be some space between the bracket and the wall in order to hang the base (which has a little nail in between).. Of course the stupid instructions did not even bother to mention this important step.
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Showing 1-3 of 3 posts in this discussion
Initial post: Dec 5, 2012, 4:07:39 PM PST
GJJ says:
Actually I just figured out this flaw. You have to make sure you screw the bracket in the wall with the flanges facing you, not flush to the wall. Then you don't need space at all, you can tighten the screws well.

Posted on Jul 14, 2013, 8:01:17 PM PDT
C. Bancal says:
I just installed this. I took around 5 minutes, but much of that time was spent gathering tools. The mounting bracket is held to the wall with two screws that are included. Nylon drywall anchors for these screws are also included for mounting to drywall or other surfaces which won't accept the screws directly. The flat side of the bracket mounts against the wall or other surface which then provides a lip on bracket which is used to hold the the small set screw in the side of the metal cone (the other side of this set screw is pointed which makes it appear "nail like", but it is a screw, not a nail). Slide the cone over the bracket and tighten the set screw. You do not need to and should not, leave the mounting bracket loose. The mounting screws require a medium sized phillips type screwdriver. You may need a drill and drill bit if you need to use the drywall anchors (I didn't need this since I was mounting on the side of a vanity). The set screw on the cone requires a very small slotted type screwdriver (around 1/8 inch). No tools are provided. The holder can be flipped over and mounted with the holder rod pointed either left or right, though in one of these positions the set screw will be located at the top of the cone, and at the bottom in the other. The holder is shipped with the bracket in the cone in the correct orientation with the set screw in the tightened position so if you are paying attention at this point you will see the proper way that the bracket needs to be mounted.

In reply to an earlier post on Dec 8, 2013, 4:55:26 PM PST
Eric Leber says:
Thank you! VERY clear, helpful instructions, MUCH appreciated!
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