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Customer Review

13 of 15 people found the following review helpful
1.0 out of 5 stars Caveat Emptor! You cannot directly upgrade from Vista Ultimate, September 24, 2010
This review is from: Microsoft Windows 7 Professional Upgrade [Old Version] (DVD-ROM)
This is not a review of the program. It is a review of Microsoft's wrong-headed description of the product on the product box and its non-existent customer service.

The package for Windows 7 Professional upgrade says that the upgrade is for all versions of Vista, and that upgrades from XP will require a clean install -- implying that all Vista versions can directly upgrade without losing programs and files. Wrong! You cannot directly upgrade from Vista Ultimate to 7 Professional. It requires a clean install, which means backing up all files and reinstalling all programs.

I recognize that a clean install may be preferable for stability reasons, but it is still very inconvenient. I also realize that running the upgrade advisor makes clear that you can't directly upgrade from Ultimate to 7 Professional, but by the time I ran that program it was already too late. The box should have made it clear. And what kind of genius designs a program that will upgrade from some versions and not others?

As always, Microsoft's customer service is arrogant and unresponsive. Instead of figuring out a way to permit users who bought the wrong product to do an exchange (with the customer paying the price difference between Professional and Ultimate, which is minimal), they require a cumbersome, time-consuming and costly return, refund, and repurchase.
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Showing 1-1 of 1 posts in this discussion
Initial post: Sep 18, 2011, 4:50:39 PM PDT
Phil NYC says:
My moaning about the upgrade problem aside, I actually quite like Windows 7 compared to Vista.
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