Ridiculous! I've received three of these grinders, and all were broken. The first: the box was undamaged, but the grinder had clearly been dropped with a huge crack, and packaged like that. The second: the crank wouldn't come off or budge. My boyfriend and I spent a week fiddling with it to no avail. The third appeared okay upon arrival, but within a week of use, the threading wore out and it just dropped out whole beans! And oh boy, a brand new coffee grinder breaking in the middle of a work week in the wilderness is just bad news. The instructions are laughable. There are no words. Sure, most people can figure it out without them, but old people still exist and I found myself wondering if I was doing something wrong when the crank wouldn't budge. And GSI, whose "real person" customer service they boast on their website, never answered my email/questions. I don't know what the deal with this product is, but they need to get it together.