My wife lost her phone recently and I was looking for a replacement for her. I wanted an unlocked phone because I didn't want to buy something from T-Mobile at a higher price or get locked into a longer contract. She doesn't use her phone a ton so I was looking for a phone that cost effective, but still has good reception and a few bells and whistles. So far, she seems to like this phone. It has a typical phone pad that is easy to use. The only complaint about it is that the numbers on the phone pad are a little tough to push because they are more like narrow rectangles. I think that it is just a matter of getting used to it. I use a BlackBerry and have no problem with even smaller buttons on the keypad. The new phone slides out to a full QWERTY keyboard that is nice for texting. If you want to surf the web, download apps, etc., this phone is not for you. Get an iPhone or something similar. If you want a basic phone that allows you to make phone calls, text, and do a few odds and ends without breaking the bank, this would be a great option for you.