I wish I could return this item, but I opened it and did the online registration(???). It is not what I expected. I have not been able to get it to do anything. It just keeps sending me back to the same start up screeen with no other options and no accesss to a game. I did the online registration thinking that would solve the problem, but it did not. Maybe I am confused, but I thought I was getting a SCRABBLE (personal) type game. I think it must be played on line??? I just want to trash it... because it is absolutely no use to me. Beware before you by this game...I am not sure... Mine might be a "lemon"... who knows??? and getting support is a noun... not a verb!