How bad is bad. Owned this unit about a year and made the BIG mistake of trying to update it. BAD MOVE !!! It is now a paperweight and all Creative wants to do is sell me phone techinical support with no promise of repairing it. I have tried a few of the things on the web to no avail. All it does now is show up as a 20M drive instead of the 40GB its supposed to be and any software that Creative has won't reconize it even thought Windows dose. Will never buy anything from Creative again and will warn everyone I see about them.