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Customer Review

41 of 51 people found the following review helpful
1.0 out of 5 stars not compatible with netflix, April 22, 2012
This review is from: Samsung BD-E5700 WiFi Blu-ray Disc Player (Black) (Electronics)
I bought this player yesterday to work with a new samsung flatscreen. Player works for discs and other apps but cannot connect to netflix. I was sent back and forth between netflix customer service and samsung customer service 4 times. Samsung customer service was horrible and the agent actually hung up on me. Netflix suggested buying another brand as Samsung dvd players apparently have trouble connecting to netflix servers. I will be returning this player. Samsung has lost me as a customer. I will now buy sony or panasonic or LG. Very disappointed.
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Showing 1-2 of 2 posts in this discussion
Initial post: Oct 10, 2012 4:49:39 PM PDT
How about a follow up with what you bought that does work. I always check Amazon reviews before buying a product. From what I read Samusung is a really bad choice. Thanks for your review.

In reply to an earlier post on Nov 20, 2012 10:19:52 AM PST
jasper says:
Customer service is HORRENDOUS - I was on the phone for 1 hr this morning and then on top of that was put on hold for a further 15 mins after which I hung up. I spoke with 3 people, none of which seemed to able to answer my questions, instead spouted off non related information to me. One of the reps was incredibly rude and actually ignored me and then switched me over to someone else mid conversation. They made me feel like I was bothering them and I certainly did not feel like a valued customer. These people need advice on how to speak to someone, they dont seem to know their jobs and can't even manage to communicate properly - very rude and unhelpful. I will be returning the device ratehr than waste any more time and effort on these people.
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