I don't normally purchase extended warranties. However, my routers die out in a year or two, so, with the low price of the 3 year extended warranty, I decided to get it. Although I haven't used it (and hope I don't have to), I find their communications to be very good.
They made a mistake on the warranty period, discovered the error, and contacted me to let me know it would be corrected. They have been very responsive. The only thing I would like to see improved, so far, is clear instructions that you need to upload your receipt to them so they have the actual product name that the warranty covers. Otherwise the warranty just say's "Electronic item" (electronic in my case).
I like their site where you can log in and see your warranty information. Also, the people I spoke to were friendly.
I'm satisfied that if I need to use the warranty coverage, it will be taken care properly.