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Customer Review

16 of 19 people found the following review helpful
3.0 out of 5 stars Good machine when it wakes up from sleep (after reboot), December 23, 2013
This review is from: Apple MacBook Air MD712LL/A 11.6-Inch Laptop (Personal Computers)
I love my 11" Mid-2013 MBA! However, it has an annoying problem of going into power saving mode and not coming back if you touch it at the wrong time. I'll attach the bug report (15550585) I submitted to Apple. They closed the report since they said it was a duplicate of another bug report (15556091):

Summary:
On any mid-2013 MBA (11" or 13"), when system is idle long enough to dim the display/go to sleep, the screen fades to black. If the user tries to prevent sleep by tapping a key or trackpad, the system hangs with a black screen. The CAPS LOCK key toggles on/off when pressed, but no other user input seems to do anything. Closing the screen and reopening has no effect. Only a hard boot will bring system back. The happens whether on battery or plugged in. Any unsaved documents/code files are lost.

Steps to Reproduce:
1. Let system idle and wait for display to dim (based on power settings).
2. Wait a couple more seconds for screen to go black.
3. Wait a split second more for keyboard backlight to begin to fade.
4. Before keyboard backlight is completely off, press a key or swipe the trackpad (as if trying to prevent the system from sleeping, thus requiring re-entry of password)

Expected Results:
I would expect the system to wake up and let me continue with what I was doing.

Actual Results:
When touching the input as the keyboard backlight is fading, the backlight illuminates brightly, but the screen stays black. The CAPS LOCK key will toggles its light on/off. No other action will wake up the system. Only a hard boot will bring system back on.

Version:
My personal machine is a mid-2013 MBA, 11", 256GB SSD, 8GB RAM, i7 chip, currently running Mavericks, but issue first noticed out-of-box running Mountain Lion.

Notes:
I brought my MBA to an Apple Store on 11/2/2013 and demonstrated the behavior to a "genius" with my configuration running Mavericks and when booting to Apple's "known good" environment running Mountain Lion. My case number is 524999600. I first announced my findings on the following discussion thread with the username "Yoganinja": [...] Many others have been able to reproduce.

Configuration:
Any mid-2013 MacBook Air. Off-the-shelf models, brand new or refurbished. Custom models, brand new or refurbished. 11" or 13". Mountain Lion or Mavericks. Out of the box, or with additional software installed.
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Showing 1-6 of 6 posts in this discussion
Initial post: Dec 23, 2013 1:11:11 PM PST
J Ellison says:
This is happening to me too. Very annoying. I'd return the machine but ALL the MBAs have this bug. For the price, I expect better.

Posted on Dec 23, 2013 2:18:40 PM PST
[Deleted by the author on Dec 24, 2013 3:46:10 AM PST]

Posted on Dec 23, 2013 7:46:34 PM PST
AK says:
Apparantly, this is a problem only with Macbook Airs. In addition to the mid-2013 macbook air, I also own a Macbook Pro and this issue doesn't exist in it. As far I have seen, this is a problem only with the mid-2013 macbook airs. So far apple is in denial and there is no word about a fix, which makes me wonder if a fix is even possible at all(which would explain the "denial").

Posted on Dec 27, 2013 12:40:12 AM PST
Last edited by the author on Dec 27, 2013 12:41:12 AM PST
Tech lady says:
This has been the same issue that I haven been experiencing!!! I am so frustrated and am very disappointed by Apple... I thought mine was the only lemon, but after reading everyone's reports online, I am certain that Apple better step up and take this responsibility to avoid any class action lawsuit.

Posted on Dec 27, 2013 7:47:16 PM PST
I'm having the same issue as well, and have been woking with Applecare for over 2 months on the issue. All I've been able to do at this point is extend my Applecare (which I refuse to pay for) support for an additional year due to this issue (customer rep said he did this; I've yet to see proof).

Posted on Feb 10, 2014 8:23:13 AM PST
H. Greig says:
Machine regularly doesn't wake from sleep, if anyones looking to buy this, rest safe in the knowledge that even if your really expensive laptop has a serious problem, they'll do absolutely nothing about it. I was basically told to deal with it in the apple store today..
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