22 of 23 people found the following review helpful
Looking at SERVICE in a whole new way,
This review is from: Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet (Paperback)
As a small business owner, I like to think that I have the area of service covered, but what I've learned in this book is that Service (with a capital 's') is much more than just responding to emails quickly and being nice to my customers. This book challenges me to uplift my service and integrate a service culture into every part of my company and my BEING. I have learned specific tools to not only run a more successful business, but also be a better person. That was unexpected from a "customer service" book. I highly recommend this book to anyone looking to build better relationships professionally and personally and raise themselves and their businesses to the next level.