I ordered two of these tote bags as gifts for Christmas. When the package was delivered only one bag was in the package. The tote bag was as beautiful as it was pictured, but I really needed the second one or the money back for the one that was missing in order to purchase that person something else. I entered a claim through Amazon right away, and the company was more than accommodating in their quick response the very next morning. They corrected the mistake immediately and successfully created a definite repeat customer!! I highly recommend this product & the company even more so!!!