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Customer Review

on June 2, 2010
I'm sure this review, as with all other negative reviews, is going to get a "this was not helpful" rating. Look, I get it.. the X-Mini II is an AWESOME product and nobody should to talk bad about it, right? At least hear me out first.. because I've been using these for almost a year and have owned 3 of them. I think that earns me the right to an honest negative review. And remember, most people review products shortly after they buy them.. I've actually spent a lot of time using them.

I absolutely loved mine when I first got it. I showed it to lots of friends and all my coworkers, many of which have since bought their own. It's an excellent little speaker. The sound quality is amazing for such a small package.. the build quality feels very solid. Sadly, it's what's inside that counts.. and what's inside is junk. I've owned 3 of these speakers and all 3 are now dead. Here's the series of events that led to this bad review:

X-Mini #1 - Bought my first one about 10 months ago on Amazon. Loved everything about it. One thing that really stood out (aside from excellent audio quality) was the build quality. Very solid construction. I liked it so much I bought another one for a family member, which we'll call X-Mini #2.

X-Mini #2 - Worked fine, but I noticed the build quality wasn't as good as the first one I bought. The once soft rubber-like audio cable was now stiff, cheap, shiny plastic. The power switch was now flimsy and didn't operate as solidly as my first one. The sound wasn't quite as good, and it was a tiny bit lighter weight. After about 1 month, I started having audio hiccups from it and had to contact the store (possibly power surges?). They sent me a replacement and let me keep this one. The replacement they sent me is X-Mini #3.

X-Mini #3 - Same lower-quality construction. By this point it was obvious that X-Mi had started to cheap out on the materials of the speaker. The once rock-solid speaker now feels like a cheap toy. About two weeks after owning this speaker, the battery stopped working. It no longer holds a charge and has to be plugged in via USB or a wall outlet in order to play sound. I'm not going to bother the company I bought this one from because they already sent me a free replacement.. now it's up to X-Mi.

Now I have 1 good speaker (my original), one defective one, and one with a dead battery, right? Wrong.

Back to X-Mini #1 - My beloved original, now, after 10 months of light use (maybe 3 hours a week), is dead. The battery is having the same issue as X-Mini #3. It will no longer play sound without being attached to external power.

I'm done with these things. I want to love it.. I really do.. and several months ago I would have given this thing 6 out of 5 stars if it were possible. I can no longer do that. They simply don't last. I'm extremely disappointed with X-Mi for cheaping out on materials and have sent them an email explaining this.

If you've been able to snag one that lasts longer than a year, consider yourself lucky. I envy you.
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