340 of 366 people found the following review helpful
Good luck getting warranty service from JBL
, February 29, 2012
This review is from: JBL CS6100BG High-Performance Complete 6-Piece Home Theater Speaker System with Brackets (Black Gloss) (Electronics)
So, I set up the speakers and everything, and for the first week everything worked fine.
Then the subwoofer broke, refusing to power on. Called up JBL customer service, which is an Indian call center, and asked for an address where I could get the subwoofer fixed under warranty. They gave me a company name and address. I looked them up afterwards, they're not there anymore or out of business.
I call customer service again. I get two more shops/addresses, which are both 45 minutes away from me. Both of them say they don't service JBL products anymore when I call them. I asked one of them "Why does nobody take JBL warranty work?"
"They don't pay us. They owe me a lot of money, but have never paid for my work, so I stopped". Furthermore, both of the shops said they had stopped doing JBL work for over a year. That's some up-to-date data JBL keeps.
JBL is too cheap to pay for repairs to their defective products, and as the customer, you will suffer when your product breaks under the warranty time. I called up JBL support again, saying "Look, there's no service centers within reasonable distance to me. Can I just take it to a shop and send you the bill for a refund?" The reply was no, and it was pointed out that since it was less than 30 days of purchase, I could send it back to Amazon for a replacement, which is what I wound up doing (Thanks, Amazon!). Before hanging up though, I asked "But what happens if the speakers break in the future? Can I get it repaired somewhere and get refunded the cost then?" The response was just "There will be a service center in your area in the future." Yeah, right.
Why do I have zero confidence that they will try and get a service center in the area? The guy didn't even ask what "service centers" I had called and wasn't able to get service for, and when I even told him that he should tell HQ to update their database that these 3 shops don't work for JBL anymore, he was clearly disinterested and didn't record the names/addresses I was giving him.
Buy at your own risk from JBL. They're not getting any future business from me. They don't know the meaning of the phrase "product support".
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