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Customer Review

on October 11, 2011
My friend purchased a MTD Troy-Bilt Bronco CRT Model: 21D-64M1066 tiller new from the factor's web site. He received the tiller in excellent cosmetic condition. There was no damage to the box or the tiller. He filled the gas and oil according to instructions. Both the gas and oil were purchased the same day.
His first attempts to start the tiller failed. He read the owners manual and verified that he had done everything according to the manufacturers instructions. My friend grew up on a farm and is very experienced in the use, maintenance, and basic repair of farm and home garden equipment. After several minutes of playing with the choke he got the engine running. However, he was never able to get the engine to run stably at full throttle. His next step was to take it to a local small engine repair shop. (He would have preferred to fix this, but that would void the warranty.) The repair shop confirmed that the problem was carburetor. It was contaminated and needed to be replaced. I was there when he unboxed the tiller, got fresh gas in a clean plastic gas container and filled the tank. At no time did he do anything that could possibly have damaged the carburetor. The repair shop contacted Troy-Bilt to get the carburetor under the warranty and Troy-Bilt refused. The repair shop went ahead and ordered a new one. My friend called customer service to try and get the issue resolved. They refused to honor the warranty and gave the excuse that the engine must have been run with old gas and that damaged the carburetor. This was patently false and my friend told them so. He explained exactly what he had done to prep and start the engine. They still demanded that he must have damaged the engine. And in any case they were not going to cover the warranty. (Translation: Give us you money and shut up. If you get shafted, you should smile and say thank you.)
13 helpful votes
14 helpful votes
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