We have spent hours trying to get this game to work with no success. My 10 year old daughter, who spent her money, tried for a couple hours finally giving up in tears. Than I tried for a couple hours and gave up in severe frustration. than my wife spent a better part of two days working with their online help and we still have not gotten it to work. We are now waiting to get my brother in law who is a tech genius, to see if he can help us. Do not buy this on line download unless you are a tech genius yourself.