50 of 59 people found the following review helpful
Good Sound, BAD build quality, Pathetic service
, June 1, 2012
This review is from: Monster Turbine PRO High-Performance In-Ear Speakers (Copper) (Discontinued by Manufacturer) (Electronics)
Let me start of by saying that these earphones do sound really good but only when they actually work and I have now twice had horrific experiences with their build quality and customer service. I bought these with a lot of excitement and after doing a lot of research I was convinced that these had fantastic sound quality and exceptional build materials backed with a lifetime guarantee.
When I first received them, the headphones started falling apart after the first two weeks. Initially one of the earphones would only output a very very low volume while the other was fine and soon after that both earphones started to break apart at the cable joint. I called customer support and they asked me to ship in the earphones for replacement within 3 weeks. I did and then for more than 3 months went through torture as Monster refused to provide me with any estimated time for resolution. I live in Australia so calling customer support means staying up till 2 am on a week night. I had to do this many times as Monster sis not even once respond to my many emails. When I was able to get them on the phone [1 hour waiting time on average] the only answer I ever got was that they were out of stock and did not know when they will be able to provide me with a replacement [all this time MTPCs were being sold with plenty of available stock through many retailers]. Request for a refund got me transferred to a "manager" who never got on the line after an additional hour and a half of waiting on the line [this all from a phone call from Australia at 3 am in the morning]
Finally they sent my a replacement set and these sounded good for 2 months but now the left earphone is coming apart and has a very pronounced buzzing noise which makes it unusable. I have thought about sending these in for warranty replacement but i cannot go through the torture again.
For headphones which are supposed to be "as good as they get" my experience with the MTPCs could not have been any worse if they had tried. The sound is good, but it just does not work.
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