I purchased this item about 8 months ago. for my cell phone. I LOVED it. It would charge my phone 4 or 5 times without needing a charge. All of a sudden a month or so ago, it won't even give me 1 charge. After plugging in the phone and pressing the button, all 4 lights light up, then I get about 25% charge and it's dead.. press the button, no lights. I just contacted Anker and left comment. I hope they have a solution. If they do, I'll give it 5 stars. update 03.02.14: sorry I didn't update sooner. I emailed Anker and told them about the problem. They emailed me right away, asked for the model# and my address. They sent me another charger and didn't make me go to the post office and pay to return the old one. Then they emailed me a week or so later to make sure I got it and to see if it was working properly. I emailed them back thanking them for their awesome c.s. and told them that it's working great. I get 2 or 3 charges on my tablet or several on my phone with 1 charge. I not only would do business with Anker again, but I highly recommend them, their products and their c.s. is 2nd to none.
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