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Customer Review

157 of 167 people found the following review helpful
4.0 out of 5 stars Nice unit...terrible TT policies and support., December 3, 2013
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This review is from: TomTom VIA 1505M World Traveler Edition GPS Navigator with Lifetime Maps (Wireless Phone Accessory)
This is the third TomTom I've had. My last one was stolen out of my car in Raleigh, NC. I got a call about a year later from a police detective in DC. They had recovered my unit, but it was evidence in a stolen auto parts case because they used it to track the suspects' travels as they sold or fenced the car parts. In other words, "We recovered your GPS, but don't hold your breath waiting to get it back." I like the features and definitely needed the European maps, as I go there about every other year for a couple weeks. This unit is lightweight and works great. It takes a little while to update the maps ("free updates" actually means four updates/year), but I just let it run overnight to download the new ones. On my first TomTom, I didn't like the mounting system, but I've come to like it a lot better. For one thing, the unit no longer pops off the mount so easily. The only reason I don't give this unit five stars is because of TomTom's absolutely absurd computer interface package, their website, and their policies/support. Remember that my last unit was stolen? Well, guess what? You apparently can't add a second unit to an existing TomTom account...and you have to have an account to get the updates or any other reasonable support. What's more, they told me that I can't replace the unit that's on my account with the new one. In order to add my newly-purchased, entirely legal GPS, I would have to prove that I bought it by sending them a copy of my Amazon receipt, including purchase price. Then, I would have to call them during business hours to have a rep remove my (stolen) unit and add the new one so I could simply use the TomTom management program, much less download any updates. I told them to get lost and just created a second account with an alternate e-mail. But along the way, it took a couple hours and multiple e-mails to figure out why nothing would work on my account and what i had to do to make it work. That's just plain stupid.
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Showing 1-3 of 3 posts in this discussion
Initial post: Dec 10, 2013 4:07:31 PM PST
R. Carter says:
You should not have to go through this. I upgraded from an older TomTom and a dialog box popped up in TomTom Home (the software control package) explaining how to change the registered unit from the old one to the new one. It is true that you can only have one registered unit per e-mail address but you can switch them online without having to call or e-mail the odious TomTom support which, after several years of dealing with them, I agree is awful.

In reply to an earlier post on Feb 22, 2015 1:12:09 PM PST
Ed Turner says:
I totally agree with the first poster. Tom Tom has absolutely the worst web site I have ever seen. You can't find individual products. It's almost impossible to get support. It took me hours to buy and download a map. You have to have a different email address for every unit. I'm on my third Tom Tom and I don't have that many email addresses. My first Tom Tom was great. The others have been junk. Total waste of time and money.

Posted on Apr 29, 2015 9:50:33 AM PDT
Tech Dude says:
Be advised that the VIA 1505M WTE is quite different and inferior to the GO 2535TM WTE model it attempts to replace. The screen is subject to so much glare in bright sunlight as to be impossible to read at any angle. The brightness is also lower because the screen type is a lower cost design. I found the VIA 1505M WTE unit to be a real PITA to use compared to the discontinued GO 2535TM WTE model.

Unfortunately TomTom is destroying their business through customer abuse... This includes many technical and service issues in addition to the blatant deceptive claim of Free Lifetime Map Updates. IMO everyone who purchases any model of TomTom World Traveler Edition GPS should file a complaint with their state consumer protection agency (typically the State Attorney general or similar) and with the Federal Trade Comm. in DC (FTC) for consumer fraud. To make a long story short you do NOT get Free Lifetime Map Updates for all of the installed maps that come on the World Traveler Edition (WTE) Nav units. You only get free map updates for either the U.S. if you registered your Nav unit in the U.S. or for Euro maps if you registered your Nav unit in Europe. It's complete fraud to NOT supply Free Map Updates for ALL Installed Maps. You pay more for the WTE models and the purchase prices includes Free Lifetime Map Updates except when TomTom decides they can charge you $90 for an update - each and every time - i.e. four times per year. DO THE MATH and you will see why TomTom is defrauding consumers.

If you go to the TT user's forum website you can read volumes on the problems with TT's software and user interface. These problems make it almost impossible if not impossible for many TT owners to do any updates on their Nav unit. In over TWO YEARS TT has been unable to resolve these issues or fix the issue where a Nav unit must be connected to the Internet for up to 24 HOURS to install an update that should only take minutes to install. TT is in complete DENIAL about their software and customer service issues. If you post a thread about the outrageously defective software they illegally ban you from the forum for reporting the software defects. These people are just out of control IMO and that of many other TT customers.

TT even refuses to make their newer Nav units password protected - even after hundreds of requests from consumers. Naturally the thieves know that the later TT Nav units are unprotected so those are the ones most likely to be stolen - potentially increasing your insurance rates if you file a claim for damage to your vehicle. The list of unscrupulous activities by TT is lengthy and a real shame as the basic Nav unit is decent, though not perfect. I could NOT in good conscience recommend ANY TomTom product after experiencing their incompetence and unscrupulous behavior firsthand. IMO, what TT needs is a serious FTC investigation and fine to force them in to reality and proper product and customer support.
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