Thank you G. Ozaeta for your video. We take tremendous pride in manufacturing our Imprint mats. However, there are times when a mat is not properly rolled and wrinkles can happen. Most times, the wrinkles do disappear after unpacking. Obviously, we try to prevent these occurrences with our QC process.
The bottom line, we stand behind our products 100%. Furthermore, we want to offer the best customer service and satisfaction in our industry. So, we are thrilled that our authorized partner (Amazon) sent you a replacement mat.
Thank you for taking the time to show potential consumers our incredibly comfortable and durable Imprint mat.
Michael- VP of Sales