I have never been as shocked and disappointed in a product and the response from customer service as I have been with this watch. Immediately after plugging it into the computer, the watch prompted me to download the "Nike+ Connect" software, and then proceeded to download a firmware update for the watch. Halfway through the download, the watch screen went blank, and a message reading "error #23" popped up. After this, the watch would not turn on or respond to a soft reboot. I assumed that the watch was defective, and exchanged it for a new one. After bringing the new one home, the exact same issue occured with "error #23." I called customer service, and the representative unapologetically informed me that this was an issue Nike knows about, and that they are working on an update to fix it. He couldn't tell me when this update would be out however, or any other information. I can't believe that Nike would sell a product that doesn't work out of the box, with no real fix in sight!
Hi Chris- Thanks for letting us know about your experience with your Nike+ SportWatch GPS. We are consistently working to improve and make updates to our Nike+ Connect software. We have resolved this specific error message (Error 23) with an update to our software on June 12, 2012. If you have any additional questions, please see our contact information at nikeplus.com/support and we will be more than happy to assist.